3 Tips for An Improved Customer Experience.
December 29th, 2023
SUMMARY / KEY TAKEAWAYS
- Going that extra mile for your customers as a small business means you are making their life somewhat easier when doing business with you.
- Providing an exceptional customer experience is about more than just supplying them with a good product or service.
- It is about doing what you can to make things better for them when dealing with your company and knowing what they want from you before they know what they want.
Going that extra mile for your customers as a small business means you are making their life somewhat easier when doing business with you.
Providing an exceptional customer experience is about more than just supplying them with a good product or service. It is about doing what you can to make things better for them when dealing with your company and knowing what they want from you before they know what they want.
But don’t worry; you don’t need to be psychic to deliver these results. You just need to be paying attention and cutting the changes in place for a smoother customer experience with your small business.
Improved Payment Options.
How can your customers pay you for products or services? If you are limiting them both in person or virtually as to how they can pay and you aren’t offering their preferred payment method, then chances are you’ll be putting some people off.
Customers want to have a choice of payment methods for their purchases, and being unable to offer that won’t be helping you. Instead, look into virtual payment processing for your small business to see the options you can present at checkout in person at a store and online for e-commerce ventures to give more choice and availability.
If it’s just you, then empower yourself. Your customer wants to know that the company they are dealing with will be able to help them at every point of their interaction. Neglecting to ensure that you or your employees have the knowledge and skills required is a step in the wrong direction. You need to ensure everyone’s singing from the same hymn sheet.
Carry out effective training, implement the training, and continually assess performance based on what they have learned, ensure everyone is up to date with new policies and changes within the company, and that they have the tools and support to carry out their required functions within the company. This goes for you, too. And if you do have gaps in your knowledge or skill set, look to outsource or get further training and education to fill the gaps.
Personalization is key to improving customer satisfaction and the customer experience as a whole. 81% of consumers want brands to get to know them better, and this means you need to pay attention to what you already know about the customer and adapt your communications and service to accommodate this information.
The top ways to introduce more personalization include:
- Using geolocation technology.
- Making recommendations based on previous purchase history.
- Offering products based on their browsing history.
- Design follow-up surveys and questionnaires to determine what you did right or wrong.
- Offering dynamic content on your website based on user preferences.
These points will help you start making the customer experience a smoother, more pleasant one for anyone who comes into contact with your company. The better the experience, the more likely they will return and make repeat sales, so putting in the hard work now to identify what you need to do will serve you well in the long run.
Please cite as:
Ontology of Value (December 29th, 2023). 3 Tips for An Improved Customer Experience. Retrieved from: https://ontologyofvalue.com/3-tips-for-an-improved-customer-experience/
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